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Legal & Privacy

Cookie Policy

This policy explains how Otrelo uses cookies and similar technologies on this website, what choices are available to you, and how those choices may affect your experience.

Last updated: 14 April 2025


What Are Cookies

Cookies are small text files that a website saves to your browser when you visit. They allow the site to remember certain information about your visit — for instance, that you have already seen a particular notice, or that you prefer a specific language setting.

Cookies do not run programmes or carry viruses. They are simple records that sit in your browser until they expire or you remove them. Some cookies are placed by the site you are visiting directly; others are placed by third-party services that the site uses — for example, a mapping or analytics provider.

Websites use cookies to work properly, to understand how visitors move through pages, and to remember preferences so you do not need to set them each time you return. You can choose which optional cookies you allow, and you can change that choice at any time using the controls below.

Cookies We Use

Essential Always active

Necessary Cookies

These cookies allow the website to function. Without them, basic features such as page navigation and the cookie preference panel would not work. They do not collect information that could be used for marketing purposes.

Examples: session state, cookie consent record, security tokens

Duration: Session or up to 12 months

Optional

Analytics Cookies

These cookies help us understand how visitors use this website — which pages are visited most often, how long visitors spend on a page, and where they come from. This information is collected in aggregate form and does not identify individual visitors.

Examples: page view counts, session duration, referral source

Duration: Up to 24 months

Optional

Marketing Cookies

These cookies are used to show you content and communications that may be relevant to your interests. They track visits across websites and are typically placed by advertising networks. If you choose not to allow these, you may still see advertisements, but they will be less tailored to your context.

Examples: advertising identifiers, retargeting pixels

Duration: Up to 12 months

Optional

Preference Cookies

These cookies remember choices you have made — such as your preferred language or region — so that this website can provide you with a more consistent experience across visits. Disabling them means you may need to re-enter your preferences each time you visit.

Examples: language setting, region preference

Duration: Up to 12 months

Your Cookie Preferences

Use the toggles above to choose which optional cookies you are comfortable with, then save your selection. You may change this at any time by returning to this page.

Your preferences have been saved.

Third-Party Services

Some features of this website involve third-party services that may set their own cookies. We do not control how these services use cookies, and we encourage you to read their own policies if you would like to understand them in more detail.

  • Google Analytics — used to understand how visitors engage with our pages. Information is collected in aggregate. Google Privacy Policy
  • Google Maps — used to display a map on our contact page. Google may set cookies when this map is loaded. Google Privacy Policy

How Long Cookies Last

Session Cookies

These exist only while your browser is open. When you close the tab or browser window, they are removed automatically. They are typically used to keep you signed in or to carry information between pages during a single visit.

Persistent Cookies

These remain on your device until they expire or you delete them. Durations vary — some last a few days; others, up to two years. On this website, persistent cookies include the record of your cookie preferences, which lasts for twelve months.

Managing Cookies in Your Browser

All major browsers allow you to control cookies through their settings. Below are brief guides for the most common ones. Note that blocking certain cookies may affect how parts of this website function.

  1. Open Chrome and click the three-dot menu in the top-right corner.
  2. Select Settings, then Privacy and security.
  3. Click Cookies and other site data.
  4. Choose your preferred setting — you can block all cookies, block third-party cookies only, or set exceptions for particular sites.
  5. To delete existing cookies, go to See all cookies and site data and remove entries individually or in full.
  1. Open Firefox and click the three-line menu in the top-right corner.
  2. Go to Settings, then Privacy & Security.
  3. Under Enhanced Tracking Protection, choose Standard, Strict, or Custom depending on your preference.
  4. To manage specific cookies, scroll to Cookies and Site Data and click Manage Data.
  5. You can search for and remove cookies from individual sites, or clear all at once.
  1. On a Mac, open Safari and go to Safari > Settings (or Preferences).
  2. Click the Privacy tab.
  3. Choose whether to block all cookies or prevent cross-site tracking.
  4. To remove existing cookies, click Manage Website Data, search for a site, and click Remove.
  5. On iPhone or iPad, go to Settings > Safari > Block All Cookies.
  1. Open Edge and click the three-dot menu in the top-right corner.
  2. Select Settings, then Cookies and site permissions.
  3. Click Manage and delete cookies and site data.
  4. Toggle Block third-party cookies if you prefer more privacy, or click See all cookies to review and remove specific entries.
  5. On mobile, go to the menu, select Settings > Privacy and security for similar controls.

On mobile devices, cookie settings are typically found inside the browser app's own settings menu rather than in your device's system settings. Look for a Privacy or Security section within whichever browser you use. The steps are broadly similar to the desktop versions above. Note that clearing cookies on mobile will sign you out of most services and remove saved preferences across all sites.

Your Rights and Choices

Under Malaysia's Personal Data Protection Act 2010, you have the right to know what personal data is collected through this website and to withdraw your consent to non-essential data collection at any time.

Withdrawing consent for optional cookies will not affect any service you have already received from Otrelo, and it will not prevent you from accessing information on this website. It may, however, mean that certain features work differently or that the experience is less tailored to your preferences.

You may use the preference controls on this page at any time to adjust your cookie choices. Changes take effect immediately on this website.

If you have questions about how your data is handled more broadly, you are welcome to read our Privacy Policy or write to us at [email protected].